Get in Touch
Our support team typically responds within an hour during business hours. For account, deposit and withdrawal queries, use the form below or email us directly.
In-App Support Tickets
Logged-in users get priority. Login and open a ticket from your dashboard for the fastest response.
Response Times
Account & general: under 1 hour
Deposits & withdrawals: under 4 hours
Available 24/7 including weekends
Self-serve resources
Browse our education hub or account types page before reaching out — most common questions are answered there.
Send a Message
Fill the form and we'll reply by email. Required fields are marked *
Frequently Asked
Quick answers to the most common questions.
How long does deposit verification take?
Most deposits are reviewed within 1–4 hours during business hours. Crypto deposits clear once your transaction has 1 network confirmation.
Are my funds safe?
Funds are held in segregated accounts. Every transaction is logged and visible in your wallet history. We never co-mingle client funds with operational accounts.
How do withdrawals work?
Submit a withdrawal request from your dashboard with your payout method (bank / PayPal / crypto). Admin reviews and processes within 4 hours.
Can I trade without depositing?
Yes — open a demo account on signup. You get $10,000 in virtual funds across all markets. Switch to Real with one click whenever you're ready.
What's the minimum deposit?
$10 for Spot accounts, $100 for Margin Standard, $5,000 for Margin Pro. Demo accounts have no minimum.
What payment methods are supported?
Bank transfer, PayPal, USDT (TRC20/ERC20/BEP20) and Bitcoin. Card payments are coming soon.
Prefer to just start trading?
Skip the form — sign up in 60 seconds and explore the platform yourself.
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